How to guides

Simple, informative guides:

Heat Pumps

Guide to Clean Your Heat Pump

Cleaning your heat pump regularly ensures optimum operation efficiency and reduces unnecessary power consumption. We recommend cleaning your heat pump as often as every seasonal change in order to utilise its full performance. To ensure your heat pump works as efficiently as possible, use this easy-to-follow guide.

Getting the Most From Your Heat Pump

This is your quick and simple guide on how to navigate your heat pump remote control so you can enjoy year-round comfort!
Please note that these instructions only cover the basic heat pump functions. Also, your remote controller may look different depending on your chosen model with additional functions that are covered in your user manual.

Individual Series

Remotes and Controllers

Learn how to use your remote and or programming your 7-day timer.

Commonly Asked Heat Pump Questions

Do you have a question about heat pumps and how best to use them?

Wi-Fi Control

Learn how to use different features and setup Wi-Fi Control.

Commonly Asked Wi-Fi Control Questions

You will find many answers to common questions on Wi-Fi Control Compatibility, Syncing and Troubleshooting and Understanding Wi-Fi Control.


Cleaning your Lossnay Filters

Cleaning your Lossnay Cores

Getting the Most From Your Lossnay Wi-Fi Control

Elevating air quality and maximising energy efficiencies has never been easier, because now the power is in your hands. Read our quick start guide to learn more.


Cleaning your Refrigerator

It is strongly recommended to use only lukewarm water and a soft cloth when cleaning. Cleaning agents can cause cracking to both interior and exterior plastic components of your refrigerator.

When removing the required Energy Rating Label off our Stainless Steel refrigerators we recommend using "Tea Tree Oil" or "Eucalyptus Oil" rather than an abrasive cleaner as this may scuff the stainless steel finish.

Need help?

For all other products or any other service or support enquiry you can contact us, or if you would prefer to speak directly to us please call 0800 784 382 during normal office hours.